Paul Herdsman of Jamaica co-founded NICE Global: a virtual office solutions business that he started without any real experience in management or growing companies. Sometimes you just have to go with the flow in life, and starting a business was certainly Herdsman’s flow. NICE Global offers technical support during and after hours, email forwarding, with up-selling and cross-selling availability for all clients.
Most people who are contacting companies for technical support, returns, or something of the like; the thing that people prefer the most is talking to a live person rather than leaving a voicemail or talking to a machine, and this is where Paul Herdsman saw a gap in the market to excel.
The keys to Paul Herdsman and NICE’s success including creating a positive workplace culture with happy employees, investing in the right type of employees, skills training to increase over time with repetition, and seeing other people’s’ point of views in order to become a more cohesive unit. Most of all, though, the most important aspect of NICE for Paul Herdsman is solving a problem for clients.
Listening to prospective clients’ needs is the largest key to success, as it enables the ability to create a more fine-tuned and bespoke solution for a person or company. Along these lines, asking the correct questions is the number one way to clients’ hearts, needs, and ultimately their wallet. It’s all about matchmaking between buyers and sellers, and the skill of creating a deal that suits everyone’s needs as much as possible. View Related Info Here.
In the article, “12 Success Tips for Entrepreneurs”, Herdsman gives effective business lessons which aspiring and established business owners alike can use to be successful like himself.